Frequently asked questions
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When will my order arrive?
We usually ship withinthree business days. Delivery within Germany typically takes2–5 days, depending on the carrier. You’ll receive a tracking link once your order has been dispatched.
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you love, choose the appropriate size and color, and add them to your cart. Once you're done shopping, proceed to the checkout page to complete your order.
Which payment methods are accepted?
We acceptPayPal, credit card, Klarna, Sofortüberweisung,andbank transfer (prepayment).
How can I return an item?
You can return any unworn item within 14 days of delivery.
Simply contact our support team at info@lelore.de to start the return process.
What if I haven’t received my order yet?
Please allow up tofive business daysfor delivery.
If your package hasn’t arrived by then, contact our support team — we’ll make sure it reaches you as soon as possible.